Job Details

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance. Principal Duties and Responsibilities. Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues. Monitor and update customers on load status and delivery times. Serve as the primary contact for customer questions and concerns. Proactively identify service disruptions and coordinate resolutions. Communicate effectively with load planning to align on customer needs and ensure follow up on all...Transportation, Customer Service Representative, Customer Service, Transport, Representative, Manufacturing, Retail