Job Details

Oversees the transportation department of one or more locations within assigned geography; providing leader-ship within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team. Key Job Activities: - Customer First:o Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all timeso Manage driver debrief process. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as requiredo Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).o Develop relationships with customers and establish contacts that are comfortable providing accurate service feedbacko Conduct customer visits to review service o Manage customer interaction records to resolve service issues - Company Growth:o Review payroll hours to ensure overtime hours are necessary and all employees are working efficientlyo Manage rou...Transportation, Supervisor, Commercial Driver, Transport, Customer Service, Route Driver, Manufacturing