Job Details

Store Manager / Technician Hybrid

AVG ALL IN PAY BASE PLUS BONUSES 40k TO 45k/YEAR

CPR Cell Phone Repair by Amtel Repair is hiring! We have a sales-forward approach with consumer electronics, an incredible working environment, and a world-class team that loves solving tough challenges, with a vision to change the world one device at a time. Our Store Managers are leaders responsible for overseeing and ensuring the success of all day-to-day operations of the store.

As the store manager, you should feel comfortable delegating tasks and playing to your teammates' strengths. It is your responsibility to identify patterns and recurring issues in the front and back end of the business. You should have at least a basic understanding of all aspects of your business. Our managers also serve as technicians who are problem solvers, specializing in a wide variety of electronic device repairs, including cell phones, tablets, computers, laptops, game consoles, and more.

How We're Different

We offer several exciting benefits that set us apart from other companies! Coupled with numerous advancement opportunities, it's a great place to grow!

• Bonus Incentives
• Health Benefits
• PTO
• 401k
• Pay Advances
• Promotion Opportunities
• Child Care FSA (DCA) Benefit

Responsibilities

• Store management and overseeing employees, including participating in job interviews.
• Scheduling all store staff to optimize coverage and productivity.
• Staying current on industry trends.
• Knowledge of mobile devices, operating systems, laptops, gaming systems, and other electronic devices.
• Selling accessories and device care products, including smart watches, headsets, and related items.
• Wireless device repair certifications (e.g., Apple Certified Technicians, CTIA WISE Certifications) are a plus.
• Strong oral and written communication skills.
• Strong teamwork and collaboration skills.
• Basic knowledge of Microsoft Office or Google equivalents.
• Developing and maintaining relationships with carrier employees.
• Ordering parts and supplies.
• Overseeing store appearance, especially the retail area.
• Handling customer service issues and escalations.
• Maintaining store filing system.
• Managing social media updates for the store.

Qualifications

• High School diploma or equivalent.
• Previous retail sales and management experience.
• Proven success in recruiting, training, engaging, and retaining top talent.
• Adept at using technology required for store operations (e.g., POS systems, scheduling systems).
• Ability to work a flexible schedule, including evenings and weekends.