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Job Title Remote Clinic Team Lead Job ID 27761177 Work From Home Yes Work Remote Yes Location US Work From Home Remote Other Location Description

Ria Health, the next-generation telemedicine solution in the effective treatment of alcohol addiction is seeking a Remote Clinic Team lead. The team lead will lead a care team of Registered Nurses and/or medical assistants, working together to provide superior care and service to a panel of telemedicine patients, supporting the medical providers, their team and our patients up for success.

JOIN THE RIA HEALTH TEAM

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol use disorder. Ria Health delivers a Joint Commission accredited behavioral health that leverages evidence-based pharmacotherapy, targeted protocols, and a technology platform to help members achieve lasting improvements while changing their relationship with alcohol.Rias published outcomes set the standard for excellence in alcohol use disorder treatment. The Ria program is delivered through telehealth and partners Remote Clinical and Coaching members providing clinical expertise and managing care and outcomes.

WORK AS A RIA HEALTH CLINIC Team Lead

The Clinic Team Lead has a background in both technology and the medical support space. This candidate takes pride in their work and professionalism, ensuring they are communicating in both an efficient yet compassionate way with Ria Health patients, providers and other Ria Health team members. Managing change is a skill that the manager has mastery with.

Reporting to the Sr Director of Clinical Operations, the ClinicTeam Lead will be an expert in team building, process improvement, communication as well as stepping in when needed to provide direct care.

Responsibilities

• Creates and maintain a strong, efficient and professional teams
• Displays highly tuned change leadership skills
• Assesses current procedures and adapts them when needed to optimize workflows.
• Plans, schedules and directs the daily function of the clinic teams
• Manages the flow of patients within the virtual clinic.
• Leads the Medical Assistant and/or Registered Nurse teams as they virtually engage patients
• Establishes and maintains patient confidentiality complying with HIPAA regulations, and safeguarding both medical records and confidential data/patient history/information.
• Ensures adherence to company standards, policies and procedures, federal, state, and local requirements at all times.
• Problem solves patient complaints and helps with complex patients, knowing when to escalate the situation or deescalate the patient.
• Acknowledges that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.
• Efficiently executes daily administrative responsibilities as delegated, while remaining readily accessible to support their teammates Agrees to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.
  
  

Team Lead Responsibilities

• Leads the Medical Assistant and/or Registered Nurse teams, ensuring effective coordination and performance of frontline clinical staff.
• Collaborates with the Sr. Director of Clinical Operations to develop and refine clinic workflows, policies and procedures and standard operating procedures.
• Supports the onboarding and training of new clinic providers to ensure smooth integration into the clinic team.
• Fosters a positive, collaborative team environment that promotes open communication and accountability.
• Oversees the weekly team schedules, ensuring adequate coverage and efficient use of administrative time.
• Oversees the functioning of the virtual practice to help ensure steady and smooth functioning of clinic operations including staff scheduling.
• Monitors the virtual clinic, resolving issues and escalating as needed.
• Works with the MA II in new employee training and ongoing training with the current team.
  
  

Competencies

• Adapts and refines clinical processes including intake, check in, documentation for digital efficiency and scalability
• Models empathetic, engaging communication when guiding team interactions
• Handles clinical complaints, escalates as needed and coaches staff of deescalation skills
• Builds a high-performing remote team, sets clear expectations, manages schedules and foster accountability and engagement.
• Applies project thinking to identify inefficiencies and implement standardized virtual workflows and procedures, enhancing scalability.
• Applies trauma-informed care and cultural humility in remote settings
• Stays current with telehealth trends, compliance updates and best practices.
• Advocates for team development and learning
  
  

Goals

• Establishes trust with Ria Health Members by actively listening and providing truly helpful information at a manageable pace.
• Offers high-level support to the Clinical team as well as other departments as needed.
• Represent Ria Healths dedication to both healthcare and technology advancement by offering a background/knowledge of career experience in both the tech space and medical support area.
  
  

Requirements, Education And Experience

• Ability to quickly build rapport and trust with patients and Ria Health Team
• 1-3 years experience with leading a medical clinic team preferred.
• Familiarity with addiction treatment programs from community meetings to rehab is preferred
• Polished and professional in presentation and communication
• Active listener, excellent verbal and written communication skills
• Experience working with various computer applications, tech savvy required.
• Flexible, naturally curious in the discovery of solutions to current company challenges, interest in tech/healthcare industry
  
  

Enjoy Ria Health Benefits

• Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
• Experience professional growth within a rapidly expanding tech-healthcare company
• Work remotely anywhere in the United States
• Career opportunities include full-time, part-time, and on a contract basis
• Competitive compensation
• Telehealth training and development
• Unlimited PTO for full-time team members
  
  

APPLY TO RIA HEALTH

Ria Health invites you to apply online or by emailing your resume directly to Lauren Akins via ...@riahealth.com. Visit us at RIAHEALTH.COM

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ria Health Mission

We strive to help adults who are in distress due to alcohol misuse and who are courageous

enough to take steps to change their relationship with alcohol. To uphold our mission we provide compassionate high quality evidence-based care that instills dignity and encouragement. We accomplish this through our team of dedicated healthcare

professionals removing barriers of stigma, time and affordability by providing our services

through telehealth. We achieve our mission by helping people achieve optimal well being through changing their relationship with alcohol.

Ria Health Vision

Be a sustainable business that provides accessible, effective and affordable evidence based

behavioral health care to all. By building a values based culture where Rianistas are excited and engaged in doing their best quality work teaming to impact millions of lives of our members, their families and their communities.

Ria Health Values

Compassion we promote a culture of empathetic care and communication. We actively listen, we always encourage and we provide support.

Integrity we are honest, open, ethical and fair. We hold ourselves accountable when we make mistakes.

Teamwork working together we will achieve great things.

Embrace Change we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning We celebrate curiosity and discovery through development and research.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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