Job Details

Join to apply for the Front Desk Supervisor role at Holiday Inn Express & Suites Huntsville

1 day ago Be among the first 25 applicants

Join to apply for the Front Desk Supervisor role at Holiday Inn Express & Suites Huntsville

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Your Background And Skills

• Associate's or Bachelor's degree preferred.
• 1 to 3 years of related experience.
  
  

Work Environment and Context

• Work schedule varies and may include working on all shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hotels and Motels

Referrals increase your chances of interviewing at Holiday Inn Express & Suites Huntsville by 2x

Get notified about new Front Desk Supervisor jobs in Huntsville, TX.

Nurse RN - Correctional Behavioral Health - $1,900 per week

Panorama Village Tutors Needed – All Subjects

Panorama Village, TX $20.00-$30.00 2 years ago

PROGRAM SPEC I - Offender Telephone System

TEAM MEMBER - pOpshelf in HUNTSVILLE, TX S25181

Student Employee - University Hotel - Service Staff Assistant (10 Positions Open)

PROGRAM SPEC II - Administrative Information Coord

Student Employee-SHSU Online-Support Desk (Weekday)

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2533)

Student Employee-LSC-Technical Services (Tech Crew) -5 student employees

Student Employee - University Hotel - Administrative Staff Assistant (5 Positions Open)

INV STORE SPEC III - Assistant Commissary Manager

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr