Job Details

Job Title: Help Desk Technician

Retirees of the Texas Teachers Retirement System (TRS) may apply. Consistent with district policy SD-7.17 "Employment of Retirees," selected applicants are responsible for reimbursing the district, through payroll deduction, for the current rate of all TRS pension or TRS Care surcharges. As of September 1, 2025, the TRS pension surcharge rate is 16.5% and the TRS Care surcharge is $535/month.

Wage/Hour Status: Nonexempt

Pay Group: S35 Salary Plan

Primary Purpose: Provide support for users submitting requests for assistance from IT and assisting with communication between IT staff and district users.

Qualifications

Education/Certification/Experience:

Bachelor's degree from a college or university accredited by an organization recognized by the council for higher education accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in computer science preferred.

Each year of experience working with computers and computer software may be substituted for thirty semester hours from an accredited college or university on a year for year basis.

Experience with Microsoft Office Suite preferred.

This position requires personal technology that will enable the completion of job duties and responsibilities when working remotely.

Special Knowledge/Skills:

Excellent oral and written communication skills with the ability to convey ideas and instructions clearly and concisely.

Proficiency in computer skills necessary to develop, organize and maintain files, data, calendars, and correspondence.

Ability to train others.

Ability to use Microsoft Office Suite or equivalent to include Word processing, spreadsheet database or presentation software programs preferred.

Skill to interpret and apply rules, regulations, policies and procedures.

Skill in the use of computers and peripheral equipment.

Major Responsibilities and Duties:

1. Provide email and telephone support for computer applications for Windham staff.

2. Serves as the initial troubleshooter in solving minor computer problems prior to routing support requests to the appropriate Information Technology (IT) staff or communicating with outside contractors for maintenance.

3. Maintain knowledge of software functionality and associated school district processes.

4. Maintain data in the Help Desk application as needed to identify areas of improvement including training and maintenance support.

5. Demonstrate fundamental operations of commonly used software, hardware, and other equipment.

6. Actively seeks ways to assist the end users.

7. Communicate with programmers or other Information Technology (IT) staff to detect and resolve end-user problems with internally developed applications.

8. Provide single point of contact for funneling issues and trends, ensuring clear, consistent communications.

9. Assist with fixed assets and inventory.

10. Assist with student attendance data entry processes.

11. Perform other duties as assigned.

Policy, reports, and Law:

12. Maintain confidentiality in handling sensitive information received in the performance of the job duties.

13. Perform duties in a professional manner through daily, punctual attendance at locations of work assignment.

14. Follow Windham School District policies and procedures in completing assigned job duties.

15. Execute duties in a professional, ethical and responsible manner as defined in 19 TAC Chapter 247, Code of Ethics and Standard Practices for Texas Educators.

Supervisor Responsibilities: None

Working Conditions

Additional Requirements With or Without Reasonable Accommodation

Mental Demands:

Ability to communicate (verbal and written), ability to instruct, ability to speak, ability to reason, ability to compile data, ability to interpret policy, ability to interpret procedures and data, ability to concentrate, ability to memorize, ability to alphabetize, ability to understand verbal and written instructions, ability to organize, ability to analyze, ability to maintain emotional control, ability to maintain confidentiality, ability to work with frequent interruptions.

Physical Demands:

Ability to perform full duties of position, lift and carry up to 30 pounds, walking, sitting, standing, climbing stairs and ramps, kneeling, stooping, reaching, hearing (with aid), visual acuity, speaking, travel by car, van, or airplane, driving of car/van, distinguishing colors, occasional prolonged and irregular work hours.

Environmental Demands:

Work inside and outside, noise, radiant/electrical energy, work alone, work with others, around machines with moving parts and objects, possible exposure to microwaves in use, exposure to hot and cold temperatures, exposure to dust and cleaning chemicals.

**The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.