Job Details

Position

Specialist I Customer Service Rep Student Account Services, Division of Enrollment

Hiring Salary

Pay grade 2. Pay Grade Table:

Job Summary

Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions, receipt and disbursement of cash, checks, and payments. Analyzes financial accounts and communicates findings to students, parents, staff, and faculty. Provides customer support for OneCard and other student account services.

Responsibilities

• Receive and process monetary items for payment of various accounts.
• Process interdepartmental deposits.
• Produce receipts, reconcile cash drawers, and prepare daily bank deposits.
• Apply exemptions, waivers, and external scholarships.
• Analyze financial accounts and communicate findings.
• Provide customer support for Student Account Services including financial and ID card services.
• Coordinate student staff scheduling, training, and supervision.
• Assist in planning, developing, implementing, coordinating, and monitoring programs and services.
• Perform other related duties as assigned.

Qualifications & Requirements

• High school graduate or G.E.D. equivalent; college or continued education in business and/or accounting desired.
• Experience handling cash, customer service, accounting, or related field desired.
• Proficiency with calculator, Microsoft Office Suite, and standard equipment.
• Attention to accuracy in counting, balancing monies, and maintaining records.
• Pleasant, courteous disposition and ability to work effectively with high volume of public contact.
• Availability for extended hours if required by special procedures.

Employment Details

• Open Date: 11/20/2025
• Open Until Filled: Yes
• Full Time
• Requisition: 202500365S
• FLSA Status: Non-Exempt
• Occupational Category: Technical/Para-Professional
• Division: Division of Enrollment

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EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an at-will employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code.