Job Details

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

We are seeking a strategic and operationally focused Director of Technology to lead our IT Department. This role is centered on maintaining the highest standards of security for our environment while driving organization-wide security awareness and training, optimizing operational efficiencies across IT processes and support, and building and empowering a high-performing technology team.

Reporting directly to the CIO, you will oversee reliable, scalable IT operations for a distributed workforce of approximately 800 employees across multiple offices, serving ~300 HOAs. Emphasis is placed on delegation, strong collaboration with technology vendors, process improvement, and metrics-driven performance-ensuring predictable support and resource optimization without hands-on execution of technical or security tasks. The ideal candidate brings high-level technical knowledge, proven operational leadership, and a commitment to excellence in a collaborative environment.

Compensation: $195,000 - $240,000 depending upon experience

Key Responsibilities

• Strategic Leadership & Planning
• Define and execute a multi-year IT strategy that prioritizes security of the environment, organization-wide security awareness and training, operational efficiencies, and team capability building to support business growth and ~300 HOAs.
• Partner with the CIO and executive leadership to align technology operations with company objectives, ensuring scalable and predictable support for a distributed workforce of approximately 800 employees.
• Establish IT governance, policies, and standards focused on risk reduction, process optimization, and continuous improvement.
• Champion security-first initiatives, including proactive threat management, compliance with industry best practices and relevant standards (e.g., ISO-aligned frameworks), and enterprise-wide security education programs.

IT Operations & Infrastructure Oversight

• Oversee reliable, secure, and efficient IT operations across offices, remote users, and key systems, including productivity and collaboration platforms, cloud services, virtualization, firewalls, networking, endpoints, and identity/access management.
• Lead through delegation and coordination to ensure effective execution of proactive monitoring, maintenance, Tier 1-3 helpdesk support, incident resolution, and vendor performance-while maintaining accountability for outcomes.
• Drive operational metrics and SLAs (e.g., response/resolution times for Critical/High/Medium/Low priorities, first-response compliance ≥80%, open tickets reduction) to deliver superior end-user support and minimize disruptions.
• Serve as the final escalation point for critical incidents or outages, ensuring rapid containment and root-cause resolution without direct hands-on involvement.

Enterprise Application & Systems

• Oversee selection, integration, optimization, and support of core business systems, including productivity platforms and licensing management, ticketing and project management platforms, HOA-specific applications, and security tools (e.g., EDR, MDR, vulnerability management).
• Partner with business stakeholders to identify and implement process improvements that enhance efficiency, data flow, and user productivity.
• Manage licensing audits, optimization, and procurement for key platforms to ensure cost-effectiveness and regulatory alignment.

Cybersecurity Risk & Compliance

• Establish and lead enterprise cybersecurity and risk management programs as the top priority, including identity/access controls (SSO/MFA), endpoint protection, patching, vulnerability management, incident response planning, and vendor risk assessments.
• Drive organization-wide security awareness, training, and cultural adoption to minimize human-related risks and strengthen overall resilience.
• Ensure compliance with contractual, legal, regulatory, and insurance requirements, adhering to industry best practices and relevant standards.
• Lead evaluation, piloting, and deployment of AI-driven and emerging technologies, while maintaining security and AI governance policies.

Vendor, Budget & Financial Management

• Own IT budgeting, forecasting, and cost optimization to deliver measurable value and ROI.
• Collaborate closely with technology vendors and service providers to negotiate contracts, monitor performance, and evaluate partnerships (e.g., potential MSP for 24/7 coverage or specialized services) based on company needs.
• Translate technology investments into operational efficiencies and business outcomes.

Leadership & Team Development

• Lead, mentor, and grow a cross-functional IT team in a collaborative, no-silos environment, focusing on empowerment, skill development, and performance accountability.
• Recruit, onboard, and retain top talent; implement training programs and career pathways to build a high-performing, values-aligned team.
• Foster a culture of operational excellence, continuous improvement, accountability, and customer service orientation.
• Lead change management for technology adoption and process enhancements across the organization.

Qualifications

• Minimum of 10 years of progressive IT leadership experience, with at least 5 years in a senior or director-level role overseeing teams in distributed or multi-site environments (property management, real estate, hospitality, or service-oriented industries preferred).
• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field.
• Demonstrated expertise in leading enterprise IT operations, with high-level knowledge of infrastructure (cloud, virtualization, networking, endpoints), productivity platforms, and security tools sufficient to guide strategy, evaluate solutions, and hold teams/vendors accountable.
• Proven track record in operational leadership: driving process optimization, metrics/SLA improvement, resource scaling, and cost-effective vendor management.
• Strong focus on cybersecurity leadership, including building and maintaining risk management programs, incident response frameworks, and organization-wide security awareness/training initiatives.
• Excellent people-leadership skills with experience recruiting, mentoring, developing, and empowering high-performing teams in collaborative, no-silos environments.
• Strong business acumen, including IT budgeting, forecasting, ROI analysis, and executive stakeholder communication.
• Familiarity with IT service management best practices (e.g., ITIL principles) and compliance frameworks (industry standards such as ISO-aligned).

Preferred:

• Experience optimizing enterprise licensing (e.g., Microsoft ecosystems) and managing audits/procurement.
• Background in property management, HOA software, or regulated/service industries.
• Relevant high-level certifications (e.g., PMP, ITIL, CISM/CISSP at a strategic level, or cloud/security-focused credentials).
• Demonstrated success leading digital transformation, automation initiatives, or team modernization efforts.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.