Job Details

Location: 704 Longmire Road, Suite 101, Conroe, TX 77304
Schedule: 11:15 a.m. - 7:15 p.m., Monday-Thursday, alternating Fridays
Pay: $13-$15/hour
Company Website: www.colehealth.com

About Us

At Cole Pediatric Therapy, we are dedicated to providing exceptional care and support for children and their families. We pride ourselves on creating a professional, welcoming, and culturally sensitive environment for both clients and staff.

Job Summary

We are seeking a Bilingual Receptionist / Interpreter fluent in English and Spanish. This role combines front desk reception duties with occasional interpretation/translation services to support our clients and staff. You will report to the executive office manager for receptionist duties and responsibilities.

Key Responsibilities

Receptionist Duties:

• Greet clients and provide necessary documents during evaluations or therapy.
• Check patients in using our Scheduler system and communicate with therapists as needed.
• Collect and process co-pays according to standard procedures.
• Answer phone calls professionally and redirect as necessary; follow up on messages.
• Place appointment reminder calls for evaluations, treatments, and re-evaluations.
• Maintain front desk metric boards, cleanliness, and order in waiting areas and office spaces.
• Process incoming faxes and manage client cancellations in Raintree Scheduler.
• Communicate changes in Medicaid or commercial insurance coverage to appropriate team members.
• Participate in daily administrative meetings and adhere to HIPAA guidelines.

Interpreter / Translator Duties:

• Translate documents, letters, therapeutic instructions, registration information, consents, and other materials between English and Spanish.
• Facilitate accurate communication between clients, families, and staff, considering cultural and linguistic differences.
• Provide interpretation in clinical settings or approved home care settings as required.

Additional Responsibilities:

• Assist with Welcome Packets for new clients (Medicaid and Insurance).
• Support compliance documentation, including food logs and other records.
• Help with advertising programs, rescheduling appointments, and mailing/faxing reports.
• Maintain professionalism, punctuality, and respect toward clients and staff.

Requirements

• Bilingual: English and Spanish (spoken and written fluency required).
• Strong communication, reading, comprehension, and writing skills in both languages.
• Knowledge of interpreting techniques and cultural/linguistic considerations.
• Ability to multitask in a fast-paced environment and handle confidential information.
• Previous experience in reception, customer service, or healthcare setting preferred.

What We Offer

• Competitive hourly pay ($13-$15/hr)
• Comprehensive Benefits Package
• Consistent schedule with alternating Fridays off
• A supportive, collaborative team environment

Apply Today:
Join our team and make a difference in the lives of children and families! Visit www.colehealth.com for more information or to submit your application.