Job Details

A company is looking for an Audiology Technical Support Specialist to provide expert-level support to customers regarding hearing solutions.Key ResponsibilitiesRespond to high-volume inbound calls from providers and customers, delivering timely and effective technical supportProvide hearing aid fitting recommendations, troubleshooting, and product guidanceBuild and maintain strong relationships with customers to ensure satisfaction and retentionRequired QualificationsMaster's degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technologyStrong technical knowledge of hearing aid software and tools such as NOAHExperience with CRM systems and multi-line phone systems preferredBilingual English/Spanish is a strong asset