Job Details

A company is looking for a Microsoft Dynamics CRM Application Support Engineer.Key ResponsibilitiesOversee day-to-day CRM application support operations, ensuring timely incident resolution and adherence to SLAsConduct triage, impact assessment, troubleshooting, debugging, and root cause analysis for production issuesEnsure proactive monitoring, system reliability, and platform availability across CRM environmentsRequired QualificationsBachelor's degree in Computer Science, MIS, or related technical discipline (or equivalent experience)3+ years of platform support experience with Microsoft Dynamics CRM3+ years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages)Deep expertise with Microsoft Dynamics CRM 2019+; Dynamics 365 cloud experience preferredExperience with Azure environments and cloud infrastructure components