Job Details

A company is looking for a Contact Center Admissions Supervisor.Key ResponsibilitiesLead, coach, and develop a team of contact center agents to achieve performance and quality standardsMonitor team performance using KPIs and implement action plans for improvementServe as a point of escalation for complex student and customer inquiriesRequired QualificationsHigh school diploma or equivalent required; associate or bachelor's degree preferred1-3 years of contact center supervisory or team lead experience requiredExperience supporting Higher Education contact center programs strongly preferredStrong leadership, coaching, and performance management skillsProficiency with contact center platforms, CRM systems, and Microsoft Office