Job Details

A company is looking for a DoD Safe Helpline Shift Manager to lead and support a team providing effective support to Safe Helpline users.Key ResponsibilitiesSupervise and manage hotline staff, ensuring compliance with operational policies and proceduresMonitor helpline sessions, provide training, and evaluate employee performanceProvide direct support to individuals in the DoD community affected by sexual violenceRequired QualificationsBachelor's degree in social work, psychology, or a relevant field2+ years of experience managing paid staff, preferably in environments with multiple work shiftsPrevious experience in crisis hotline/intervention or related fieldsAbility to work under pressure and maintain composure during stressful situationsProficiency in Google Workspace applications