Job Details

Quality Management System Specialist

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Job Description

Duties & Responsibilities

Quality Management System

• Create, update, and implement local and operations procedures to meet the NOV QMS.
• Maintain industry and NOV QMS knowledge by reviewing new publications and updates.
• Proactively participate in maintaining the QMS system and drive improvement opportunities.

Incident Management

• Report, investigate, and follow up on Non-Conformance Reports (NCRs) across all aspects, including field incidents (JIRA/ITRAX), NCRs related to delivery/suppliers (JDE), and Corrective and Preventive Actions (JDE) resulting from audits, supplier issues, customer concerns, and service delivery.
• Support and create root cause analysis of incidents that require corrective action.
• Ensure that service quality alerts detailing identified issues, associated risks, and recommended corrective actions are created.
• Assist other departments within the organization with customer concerns and feedback, meeting deadlines and delivering results while ensuring efficient and prompt resolution of customer issues.

QMS Implementation

• Facilitate team efforts to establish and monitor customer-supplier relations.
• Assist in maintaining quality metrics for suppliers, conduct audits, and request waivers
• Ensure that the department's service delivery complies with customer requirements, government legislation, and internal company rules and procedures.
• Manage the internal and external Quality Audits required for your assigned facilities.
• Lead regular internal audit processes according to the established annual plan.
• Lead facility quality meetings reporting the Quality Metrics and Objectives & Targets, ensuring planning and actions are created.
• Follow up on Management of Change for quality aspects and maintain Quality Risk Assessments

General

• Providing training and guidance to the team on quality standards and best practices.
• Execute tasks in compliance with company procedures, processes, HSEQ standards, and best practices.
• Carry out other duties as and when business requirements dictate as may be reasonably expected by the line manager.