Job Details

As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent. What you'll do. Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up. Communicate department goals and other important information to team members in a clear, accurate and timely manner. Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues. Provide coaching to agents to develop their customer service and technology repair skills. Provide ongoing collaboration and answer questions for team memb...Repair Technician, Technician, Senior, Repair, Customer Experience, Customer Service, Retail