Job Details

Join Our Team

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Location: Conroe, Texas, United States

Job Description

The incumbent has frequent contact with customers and other department employees in person, by telephone and email. It is important that the incumbent function efficiently under deadlines while maintaining a professional and mature demeanor. The incumbent will be required to assist customers with the loan application process and prepare applications etc for the lending officers' review. Once the loan has been approved the incumbent will be responsible for coordinating with the loan processors to complete and return the documentation for closing in a timely manner.

Essential Functions

• Perform administrative duties for one or more Sr. level loan officers engaged in commercial/consumer loans.
• Type, file, answer phone, greets and assists customers and prospective customers.
• The incumbent will also be required to assist customers with the loan application process and prepare applications etc. for the lending officers' review.
• Once the loan has been approved, the incumbent will be responsible for coordinating with the loan processors to complete and return the documentation for closing in a timely manner.
• Handle special projects as assigned.
• Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.

Minimum Qualifications

• Requires mathematical and general business knowledge normally acquired by high school graduate and at least three years secretarial/administrative experience, commercial or personal loan experience preferred.
• Qualities most important to this position are good customer relations and communications, accuracy, flexibility, reliability, initiative, confidentiality, and ability to handle multiple tasks at a time and work in fast paced, stressful environment.
• Word processing and spreadsheet software experience required.
• Must be proficient in grammar, punctuation, written and verbal communication skills.
• Customer relations skills and professional demeanor is extremely important.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities